Shipping Policy

By placing an order, you confirm that you have read, understood, and accepted the following policy.

Shipping cost and delivery time depend on your selected items, shipping method, and destination. Estimated delivery time is calculated as follows:
Delivery Time = Processing Time + Shipping Time
Type of Goods Processing Time Shipping Time Total Expected Time
Personalized Products 4 – 5 days 7 – 14 days 11 – 19 days

* Delivery time may vary depending on product type and warehouse location.

Shipping Fee

Shipping fees are calculated based on the weight of the parcel. You can view the exact shipping fee before completing your order at checkout.

Shipping Guarantee

If your order does not arrive within 60 business days, you will receive a FULL REFUND — no questions asked. That is our promise.

To demonstrate our commitment, we will refund the shipping cost (or issue a partial refund if shipping was free) on any item that takes longer than the stated timeframe to arrive.

Wrong Address Disclaimer

  • It is the buyer’s responsibility to provide the correct shipping address at the time of purchase.
  • Due to strict shipping schedules, we cannot guarantee address changes once the order has been placed. Please double-check your details before submitting.
  • If an incorrect address was entered and the order has already been processed or shipped, we cannot change it. We must wait to see if the package is returned. If returned, we can provide an exchange or a refund.

Important Notes on Shipping

Tracking Delays

For items shipped from overseas suppliers, tracking information may be delayed. Once a package enters USPS facilities abroad, it can take 2–7 days (and in some cases 8–12 days) before updates appear when the package reaches U.S. USPS facilities.

Unforeseen Delays

Shipping times may vary due to factors beyond our control, including strikes, weather conditions, peak periods (e.g., Holiday Season), oversized or bulky items, and carrier errors. If any of these situations affect your order, we will keep you updated with the most accurate information available.

International Shipments

  • Customs Duties & Taxes: We cannot guarantee whether customs duties, taxes, or fees will apply. These charges are the customer’s responsibility and vary by country. Please contact your local customs office for details.
  • Shipping Timeframes: In rare cases, international shipping may take 4–8 weeks or longer depending on destination.
  • Customs Clearance: We are not responsible for delays caused by customs processes.
  • Additional Fees: Some countries may require extra shipping fees due to geography or logistics constraints.

Abandoned Packages

We reserve the right to treat a package as abandoned — and no refund will be issued — if any of the following occur:

  • The customer refuses to accept the package.
  • The courier makes multiple unsuccessful delivery attempts.
  • The tracking status confirms delivery to the provided address.

Contact Us

For any shipping-related questions or concerns, please reach out to our Customer Service team.

cs@ledtot.com
(+1) 979 610 8246
Factory: Tân Phong, Kiến Thụy, Hải Phòng
Representative office: 5900 Balcones Drive, Suite 100 Austin, TX 78731 US
Office hours: Mon – Sat: 9AM–5PM EST

Frequently Asked Questions

Common questions about shipping, delivery, and tracking

How long does it take for my order to arrive?
Total delivery time equals processing time plus shipping time. For personalized products, processing takes 4–5 days and shipping takes 7–14 days, so you can expect your order within 11–19 days. Actual delivery may vary depending on product type and warehouse location.
How much does shipping cost?
Shipping fees are calculated based on the weight of your parcel. You can see the exact shipping fee at checkout before completing your purchase — no surprises.
Why hasn’t my tracking information updated?
For orders shipped from overseas, tracking updates can be delayed by 2–7 days, and sometimes up to 8–12 days, while the package is in transit before reaching U.S. USPS facilities. This is normal and does not mean your order is lost.
What happens if my order doesn’t arrive on time?
We stand behind our shipping guarantee. If your order does not arrive within 60 business days, you will receive a full refund. We will also refund shipping costs on any item that exceeds our stated timeframes.
Can I change my shipping address after placing an order?
Due to strict shipping schedules, we cannot guarantee address changes once an order is placed. If you entered the wrong address and the order has already been processed, we must wait to see if the package is returned to us before we can issue an exchange or refund. Please double-check your address carefully before submitting your order.
Do I have to pay customs duties or import taxes?
We cannot guarantee whether customs duties, taxes, or fees will apply to your order. These charges vary by country and are the customer’s responsibility. We recommend contacting your local customs office for specific information before ordering.
What if I’m not home when the delivery is attempted?
If the courier makes multiple unsuccessful delivery attempts, or if tracking confirms the package was delivered to the provided address, the order may be treated as fulfilled. Refusing delivery or failing to collect the package may result in no refund being issued. Please ensure someone is available to receive your order.
Can my order be delayed by events outside your control?
Yes. Shipping times may be affected by factors beyond our control such as strikes, weather conditions, carrier errors, or peak shipping seasons like the Holiday period. In these cases, we will keep you informed with the most up-to-date information available.

Our Shipping Commitments

Fast Processing Every Order

60-Day Delivery Guarantee

Real-Time Order Tracking

Support for Shipping Issues

Refund on Delayed Shipping